Hyatt laying off more than 200 people at Omaha call center

Hyatt laying off more than 200 people at Omaha call center

More than 200 Hyatt employees in Omaha will be losing their jobs.

The hotel company announced earlier this week that it will be permanently laying off more than 1,300 people as part of a corporate cost-cutting initiative to deal with the huge drop in travel due to the coronavirus pandemic.

“COVID-19 has thrown our industry into unknown territory,” Mark Hoplamazian, Hyatt's president and CEO, said in a statement earlier this week. “While parting ways with our colleagues is excruciating, we must be sensitive to commercial realities so we can continue to fulfill our purpose of care over the long term — through this pandemic and for what lies beyond."

Hyatt could not be reached for comment about the Omaha layoffs, but in a letter sent to Omaha Mayor Jean Stothert and the Nebraska Department of Labor, the company said it was laying off 223 employees at its call center at 98th and Q streets effective June 1.

"Efforts to mitigate the spread of the virus, including various government-mandated orders to close all non-essential businesses and require all non-essential personnel to maintain social distancing and shelter at home, and the fact that it has now become clear that the demand for travel, events, and hospitality services will take substantially longer to resume than previously anticipated, requires us to take this action that would have seemed unthinkable just a short time ago," the letter said.

The call center had 600 employees in 2014, according to an Omaha World-Herald story. On Monday, Hyatt officials confirmed that the Omaha call center will remain open.

Reach the writer at 402-473-2647 or molberding@journalstar.com.

On Twitter @LincolnBizBuzz.

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